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Tuesday, October 26, 2010

Internet Librarian 2010: failcamp

Ontario libraries' AskOn online research help. Skype as successful voip reference chat. VR no face to face means no vernal or physical chat. Does adding voice to. Chat make communication efficient, improve ability to staff, help demo searching. Chat software live person thought could use call me button, but it didn't work. They needed one voip client, chose Skype. Canned messages for convenience. Roadblocks to data collection, staff forgot operator survey, visitors didn't fill out exit survey, others filled out surveys when they weren't supposed to. Sixty percent initiated in public, seventeen percent in uni. Top reasons for not using ask on were that visitor didn't want Skype, were at a Place where install was blocked, or Simply ignored it. Visitors liked ability to talk and search at same time. Biggest reason for unsuccessful was not meeting technical requirements, places blocked skype, shifts too busy to devote to one question, and staff were too shy to initiate calls and preferred oment of pause that chat offers. Work environment not condicive to calling, bad environment, didn't have equipment. Switchigplatforms between live person and skype was too. Complicated, too many constraints both technical and human. Younger staff less comfortable with immediacy of voice, older folks accustomed to phone reference. Most visitors didn't have Skype and didn't know what skype was. VR only for certain questions at certain times. Need better voice to text transcription for chat transcripts to offer printout. Ask for call button beside text button. Fails in software, staff, equipment. Assessed how would. Move forward.

Krista Godfrey - fails in second life. First canadian uni on second life. Not necessarily useful for traditional reference, questions on how to navigate second life, not used for other info needs. Offered teen hours a week of reference service in second life. Did not have enough time to do traditional, online and second life issues. Technical issues in second life, not user friendly when first enter. Seen as for girls because was not a violent game like wow, students didn't meet there, wasn't promoted well, students didn't consider it a meeting space, so not surprising not a lot of students coming. Another problem is that you don't really know who people are by their avatars, getting a lot of general inquiries, not a lot of uni person pickup. Mcmaster stopped the reference pilot, but their failures may not be yours. Works mainly if your students are there like utx or san Jose state who have thriving communities there. Learn from other failures but put it into proper context.

Char Booth - UC Berkeley. A lot of the discussion about failure is narrative that you spin within. Your org and within your own head. Internal narrative. Need to build failspace into your headspace and be more positive about it to help yourself. Not who caused failure, but what can i do to mitigate it right now? Failsafing. Figure out contingency plan. At Ohio university, video kiosk pilot. Librarian would have webcam pointed at face and be displayed on kiosk. The tech existed, there might be market for video reference. Lot of blowback about staff, uncomfortable to have your face onscreen all day. A year long. It wasn't used for reference but for public relations and humor. Kids made out and saved images. Tried to use for PR and make fun of the experimentation. Lessons learned in small failures that may lead to pulling the plug. Need to admit vulnerability in certain situations professionally. Need. The confidence to know you can pull it off or gracefully admit where you fell flat.

Q & A: We record our library successes, any failwiki? Hello to. Dedupe effort, collect lessons learned. Subject resource guides set up as wikis intended to have students participate in resource building and sharing, but no participation. How do you get to okay with failure when you know it was a good idea and you dont understand why it didn't work? Be careful of having professional personality riding on success of event or service. Resource is created and people may be using it, but they may not be contributing, you've still helped. Look for what part worked and what part didn't. After fails, do you debrief with everything, or just pull plug and never speak of it again? If something does fail we need to still assess it. Rochelle is sharing an abject failure: proposed to create a tool for campus, was awarded money with a group of folks in project; at no point did they articulate expectations; group never in same plCe, programmer independent . Programmer interpreted what docs had indicated, and produced something no one needed. Lucky enough to get sick and took off for a few months, hahaha, but now she knows a lot more about project management and getting stakeholders together.

Fine art of managing expectations. Don't over promise, imagine worst case scenario. Many failures start with overenthusiasm.

Internet Librarian 2010: learning from failure

bobbi Newman, Matt Hamilton,

Bobbi: be aware of who your stakeholders are, know biases strengths and weaknesses. When starting a project, identify stakeholders, they will help you learn from failure. Admitting that you failed can be hard. Bobbi was to create a new site for a digital branch. Had to admit that it wasn't going to work to her boss. Admitting failure is hard work when you've put in the time and effort on project. Immediately folks want. To know what you learned, but you need distance. Some things take time. Plan for fallout for when stakeholders are unhappy. Be prepared to talk about what didn't work and how you will go forward. Then you need to move on, cant keep beating dead horse. Put a timeline in place for the process. Then you have to start over again.

matt Hamilton: anythink's greatest failures. There a some cynics in the library field, heh heh. Matt has encountered that they think this is smoke and mirrors and marketing. Will talk about culture of anythink and culture of risking failure. Three main risks of anythinks. The brand, design. Of buildings and move in, and aspects of customer experience. We change due to inspiration or desperation. They were a conventional library, cross between post office and prison. Old outdated website, featured on front page of paper as worst library ever. Originally part of Adams county government, then formed a district but were unfounded, then in 2006 increased operating budget by a bit, wch was a lot to them (pencils were rationed). In 2006, got excellent board of directors and interested community members. One of Matts failures was to not ask about board of directors and library commission. Got a visionary director who is interested in disruption, and asked them to look at system mat every level. Knows that good place needs happy employees. New district, no what, how do we establish personality of the library? Asked for input, pele wanted imaginative, intuitive, adaptable, etc. But how do you create a system that reflects that ? New mission stament to open doors for curious minds. Then created staff manifesto (love this). Community members have embraced this feeling. Other big risk is becoming Anythink. Shouldn't you be called something traditional like range view library disctrict? People disagreed that they weren't about book, or even collection of stuff. Ended up with the doodle as their icon, a doodle is the start of an idea, anything is experience that anything is possible. Consistency in colors, feeling, the "any" feeling has created a different sense of what library is and what buildings are and what they offer. Big risk was buildings for people. Did not start with x feet of shelf space, number of desks, etc. Started with i want space for x y and. Z. Finding an architect to work with them k ike this was hard. Redeveloped buildings to enhance neighborhood, not just a retrieval space but a resting visiting third place. Built four new buildings in a year due to bond timing, in next year, process of remodeling other three. First building, books got there before furniture, oops. Learned little hints about building and moves along the way. They shoot for eighty percent instead of perfectionism which can be confining and make us aid to take risks. Customer experience. They dumped Dewey. They e xploded concept that there is a single place for a book. Learned about categories. Weddings were in event planning, then they put it under relationships and get checked out much more. Went fine free on feb 14, "your library loves you" now staff aren't bad guys. But they have lost a lot of materials this way. Now they have to implement collection agency. Disrupting conventions in library programming: they took on summer reading, and were shocked when nteen and youth services folks wanted to do this. They brainstormed read, think, do, there were no signups, and no prizes. Programs tied into various subject areas, but community didn't pick it up, parents were upset that they had abandoned reading, signups, etc. People like that comfortable ritual of signing up and belonging. Great ideas, but forgot public wasn't in on that planning. anythink website is minimal, haven't upgraded ILS, catalog almost unusable. They are on horizon four versions behind on the client. For the transformation they want, the ILS is not a god to be worshipped, is just software and no other business holds up software the way libraries hold up the ils. Couldn't find anything that grabbed them while they were busy with buildings. Because of poor funding, they run lean. Staff is forced to be very flexible but also can increase camaraderie. Things get behind. Two Pc techs for seven buildings and one admin over many miles. Don't be afraid to take risks and try something new. Go for 80%, it can be worth it.

Internet Librarian 2010: fail! Learn! Share!

Sarah houghton-Jan, Kim Silk, Beth Gallaway, Andrew Shuping, Margaret Hazel, Jeff Scott,

6 presenters, 1 winner of suckitude. panel discussing library initiative failures.

Beth Galloway. Failed at game design. Cartoon nNetwork has game creation area online. Required fast connection and lots of computer memory. Week two is game design called scratch. Correspondence to highlight stringent systerequirements, scratch needed to be downloaded. Computers reset with deep freeze, new it person on vacation, deep freeze ran right before game design program. Offered low-tech icebreakers and a powerpoint presentation. Talk to IT person directly was lesson learned, as well as having laptops available in case desktops fail. Flexibility and stretching low-tech and no tech elements like game design via index cards. Week two on scratch, teenagers like to make shooting games. Librarian didn't know how to make a shooting game, only collecting. Jumping and shooting involves animation and gravity. Had two hours, dozen kids, different levels of difficulty. Needed to spell out kind of game would be making. Lack of communication, delays, not delivering what users actually wanted.

Margaret Hazel: Eugene, OR. Town of 150,000. City manager wanted to consolidate websites to one portal, publicly funded money. City manager, city public info team didn't know anything about websites in charge of project, city info services who were internally focused, ci. Web coordinators with no. Power and lots of responsibility. Involved librarian. And ils manager. The project failed, but some felt it didn't. Bought portal project, didn't go down often, but did it measure up? You couldn't find anything. Search engine terrible, design was busy, no public involvement until after project was done and public hated it, and city staff didn't use the website. No scope set, no governance team, no review of resources to support complex product, people creating content had no authority. No training for future learning budget and organizational relationships shot by end of project. Directive from top with no input. Live in 2005, there was never a debrief. Now in the process of buying a new portal because this one was sunsetted by Oracle. Personal failures included trying to take on all responsibility for the library, playing Atlas, no staff buy-in because they weren't involved, and passion for doing it right made it feel like a failure. Personal failure for ranting and crying during a meeting felt like it set back her credibility. Don't sell self Horton, organize what you say and back it up with data, take risks,

Jeff Scott - 2004, acting director for public library working on clipboard system. Capital improvement project. Decided to go with open source product to auto boot people after x minutes. Three months on project developing and installing. Lasted five minutes. Until it slowed and stopped machines. Deputy city manager killed the project right there. Lessons learned: didn't ask right questions about the project, no successes, no formal rfp porcess, no other places had implemented successfully. Get details and be specific. Bookmachine project, discovered not 100k but 140k, and then ndiscoved other users had issues with the technology. Who implemented? What happened? Did they like it? Gathernodust.blogspot.com

Andrew Shuping: Learning commons failure. Library liked idea of learning commons, buzzword, popular. Summer 2009. Made interlibrary loan, emerging tech, and commons lib. No money, no building, no space, no overarching goal. Admin. Without clear concept of learning commons, after the fact feedback. No one could agree what a learning commons was. No clear reporting or organization lines. Too much change at one time. Staff turnover created issues with staffing in the middle of the project. Started July with classes beginning august 24th. No clear communication, reporting or organization. People hung up on tradition. Difficult to talk to partners because trying to meet with stakeholders individually. Having an idea and calling it that doesn't make it reality. Need definition, vision alone doesn't get things done.

Kim Silk: academic research at u of Toronto. Less bureaucracy than larger places. Geoprosperity discussion, boss said we have three or four terabytes of data and i don't know where anything is. So Kim has been trying to solve this. Purchased server with six tb and room for more. In data, docs, excel, raw data, gis shape files, maps video, audio, stats programs, etc. Tried data repository, dspace, confluence, blogs, share point, mediawiki. They have share point, not happy with it. Good for docs and Microsoft, but she is in Mac, Linux, pc. iT team is mandated Microsoft house. Has a Linux box off craigslist, but can never be public facing. Problem because has researchers Locally and around the world and can't acquire that data. Need to be able to get researchers their data in a secure manner. Supportive manager with a background in info systems and geography.

sandra Stewart: Sharepoint fail. Coming from a manager position, not an IT position. 2007, san jose public library has relationship wih san Jose state u. Not one but two large bureaucracies, two libraries, two different missions, etc. End of 2007, share point so folks could collaborate without attachments in email. Requires a lot of backend support, very expensive. Difficult to get staff going with learning share point. When got okay to use share point (was not part of pilot rollout) in nov 2008, forced staff to use share point by taking away their paper calendars. She was a bully. Put items on paper calendar into share point. Two years later, some staff still do. Not know how to use share point. Always let early adopters in first since they are your cheerleaders and can get people excited. Training is essential, can't stop training, there were three sets of training in beginning, and then only online. People need in person training. Must require they use it, cant give them an alternative or they will use alternative. What can everyone do? Their timecard! Once they use it, recognize it as a tool, even for all of it's faults.

Who sucked worst? Margaret wins at failing!

Monday, October 25, 2010

Internet Librarian 2010: Beyond 23 Things

By Louise Alcorn, Christa Burns, and Jennifer koebern.

Louise: lessons learned from trying to produce such a program. Preview to failures track, heh heh. Original 23 things was Charlotte mecklenberg county libraries was a self directed learning experiential program for staff on web 2.0 stuff. Ther have been undress of iterations in several languages in all TypEs and sizes of libraries. Why? Encourage staff to explore web 2.0 to provide staff with tools and help support patron needs in ann experiential way, with rewards. Scale is important for places with large geo area and small clusters of populations sheer you cant get everyone tougher. Need to scale it and make it virtual for training for small libraries. Staff time; for training and webinar need to shut down library, so you need buy in from admin.

No statewide program in Iowa, but Weezy has been teaching across the state, training trainers. But difficulty is finding out if it was of Ny real use to anyone, there's no good feedback loop. weezy's example in her own library, no incentives except continuing ed program, ended up nagging, no motivation for folks to continue working on it. Check back in withh them Quickly after assignment given.

Regional attempt by Bonnie McKewon for NWILSA, pup platter of web 2.0. Did online but had homework that they had to send back to get continuing Ed credit. What worked? Attendance was 30 participants, mNy return users. Range of topics and instructors so not same voice or topic over again. Compulsive about dress rehearsals, dedicated Doberman connect room, a dedicated google web page, chat pods. Did not want to make asynchronous though so folks would be engaged instead of just clicking through. Homework was required, had to be turned in before could get credit for the course. What didn't work? Marketing, needed to do more ongoingarketing for long term programs that doesn't feel like nagging. Need positive PR approach. Reluctance of participants to get headset with. Ike for full participation. Surveys were a good measure of what folks thought but didn't use them for followup and planning future classes, which should be done. Buy in needed at every level, supervisors need to do marketing and PR part, put in job performance. Make it relevant to their work and lives.

Christa Burns: Statewide program in nebraska library commission back in 2008 for 9 weeks with voluntary participation. 36% finished, enticed sit drawing for mp3 players. Self sported with doubkecheck by program admin. Went statewide in october 2008, open to all Nebraska library staff. 23 things in 16 weeks. Lots of blogging and communication. 4 staff communicated to run the program, required a lot of coordination, and fifty percent completed it. Twenty percent completion is average for such program. They think it was because of the many ce credits offered. What next? A lot of folks mentioned they wished they could continue, so they looked around and found many built a second 23 things. Statistics demonstrate that because of failing to promote, folks didn't join after the initial start of the program. Blogs, Twitter, facebook, mailing l ist, and trainers also participated to promote. Promotion demonstrates new blogs created..
Rogram. Instead, they did an ongoing 23 things, may 2009 through now. One thing per month, rotated among the four staff.

Internet Librarian 2010: Mobile content

By Megan Fox ( no not that one)

Data access surpasses voice on mobile phones. People want access more than talk. Mobile access bound to surpass pc in next 5 years. Games, followed by news, maps, weather, sports, movies are the content people are using. Hundreds of li braries have made mobile apps or mobile websites.

Not everything needs to be mobile. Hours, locations, maps, catalog, track checked out items, etc. Place holds, renew. NCSU mobile site in addition to standard, can see rooms and computer availability and have a web am on the coffee line, blackboard university apps. Boopsie is what many library mobile sites used.

Description of what libraries are using them for, more listing school by school. III allows mobile, among other vendors, sirsidynix, world cat, etc. Librarians also developing own interfaces for catalog - tricolleges for iii catalog, library thing's library anywhere.

Federated mobile web search tools, you can include your catalog as one of the sources that gets searched. In addition to basic catalog, users also looking for database access to specialized research tools. Wilsonweb recently introduced text to voice, and planning to have text to speech converter to avoid small screen issues. Refworks has a mobile interface, and free zotero. Ebsco was one of the first to offer mobile, which is good since we usually buy more than one ebsco item. Reports claim that. Folks use it for searching and marking, but not actually clicking through to articles, one percent view full text on mobile as opposed to 77% on pc.

Newest .content offering is sciverse. Libguides has launched mobile interface with almost all of the content items of real interface, though meebo widget doesn't work well. Small mobile collections are being created for an app on mobile web. Audiobooks, language courses, streaming, etc. Safari recently optimized for mobile ebooks. Harvard libraries mobile site actually includes "mobile research" not just basic reference, deeper level of engagement.

Users are going beyond library service to get their content. Only .5 to one percent is going through library site, so need to check app stores for reference, finance, health, etc for high quality resources. iTunes or droid market. Getjar is nondenominational and has second most apps after iTunes.

Your specific device enhances your content and search. Search is no longer complex boolean or a single idiot box like google. Mobile device reduces need for traditional search, you don't need to know what you're looking for.

Texting still matters.

Cha cha, google, yahoo, KGB all textable reference. Traditional search engines, google far surpasses all, then yahoo and bing. Google's universal search works as ready reference.

Voice and audio: google voice search,update Facebook by voice, etc. Shoutout is speech to text application, speak it 2.0 allows users to playback text messages, docs, articles, etc. Dragon search app. Dragon has been doing voice recognition for many years, powers a lot of the major engines. Aside from voice, touchscreen and accelerometer. Motion and gesture now count. Yahoo has a sketchasearch, you can circle a spot on a map. Another gesture way of sharing content is bump. Paypal has licensed bump, you can pay by bumping your phone against another. Magic 8 ball for book recommendations, a lot of fun and using new capabilities of devices.

Library locations, AAA discounts by location application, google results in search box affected by location; also the 'near me now' button and 'in stock' option due to linking into inventory systems. Public transit now adding mobile apps for what is near you (find home).

Beside location, visual: interaction via cameras. Searching visually is mainstream now with camera, qr code. Translations, etc. Omoby google goggles, barcode readers (redlaser), can put library barcode onto mobile device, cardstar can do it for Ll of your cards. Qr codes are enhanced barcodes holding much information. Gravestones and fast foo din japan use qr codes. When groceries picked, gap coupons, lousiville zoo has on animal cages, Facebook. Integrating them to users, on business cards, etc. Copy of books with qr codes in margins to supplement the text. Qr codes added to catalog, qr codes in stacks rerouting catalog for more info. Scavenger hunts using qr codes, marketing for library using qr codes, qr codes by blog taking you to reference SMS. Target has. Coupon campaign via qr code, and star bucks allow gift cards via phone. Google has integrAted qr codes into url shortened.

Another aspect of visual is augmented reality, a layer of extra info or enriched content over real image. Hours of store over image of don't store, links to wikipedia entered via wikitube (?). Google maps uses for street view, zagat to go puts info on restaurants over physical view. Map overlaid with driving instructions and upcoming locations. Nc state has the wolf walk, an augmented tour of campus for user with archival photos, pics of buildings that used to be there, etc, all location aware.

Search is actually third after bookmarks, urls, and something else. Mobiel used to be for fast quick snippets, but now moving to deeper searching, during downtime folks browse and discover. Not because of specific reference need, casual browsing. Not Wally searching becAuse they don't know what they are looking for. We are back to incidental search of serendipity, not keyword searching. This is more driven by social contacts and social searching. Morel about discovery than just searching for a particular answer or an explicit need. Real time. Push notification based on location specific information. Built on social and contextual analytics and filtering, personal, geo, and social footprint drives the systems.

Social augmented reality. Socialight. Augmented id. Picture of person brings up profiles, accounts, etc., layering that information on top of reality. Floaticons float around reality, aimed at social interactions with place. Augmented humanity should become regular search, adding human intelligence to how. We are searching and the answers we get. Looking at w3c potential standards.

YouTube video examples of how folks are marketing aimed at users. Definitely get the online slides for this presentation, some great data here. Google is going mobile first for their future development.

Internet Librarian 2010: Transliteracy and Technology Fluency

Bobbi Newman.

Transliteracy ability to read write and interact across a range of platforms. A word encompassing what we talk about, focus away from the tools and putting it back on our patrons, which is what we need. There is a LITA interest group, a website, etc for learning more after the session. 2400 bc, papyrus scrolls, 1440, gutenberg press, 1986, encyc of america available on cd rom. 2001 ebooks. Kindle and iPhone in 2007. Changing how our users access information. Information overload mentioned about printing press in 1555.

People now sent online for info, health. Care, job apps, unemployment forms, taxes, etc. Fastest growing use of Facebook is seniors and women over 55. Basic life skill is now creating An unhackable password.basic instructions for new life not available anywhere. Unless you are connected to. Lifelong learning after school, how would you know. Access is becoming easier, while price is high, is decreasing, and wifi. Access needs to comma with skills and ability to use it well. School teaches us facts, but we can look that up now, it's not teaching critical thing skills. Gap. Exists now for students and people out of school who Ned to become active members of change society. How media manipulates, how advertising works on us, distinguish propaganda from facts, etc. Reading and writing is no longer good enough.

Transliteracy is not a destination. More fluid, always evolving, music, art, video, body language.

Knight commission: warning of second class citizens without ability to access and process information. Without access and skills, cannot participate, danger of new category of citizens. US ranks 15th in adoption with 65% adoption of broadband access. You don't need to actually do it, but id you wanted to, you need to think you have the ability.

If not libraries, then who? Some students don't learn these things in school. The only place in US anyone can go for free is libraries. We cant just be a container, but an access facilitator. If we don't shift our focus, we are failing our patrons.

We need to stop talking about the tools and arguing about it and focusing on meeting patron needs. The world is larger than the space you inhabit. We attending night now are very privileged, remember not everyone has movie phone or uses it the way you do. See Bobbi's blog for real world examples of what people are doing.

It is not easy.

Accept no excuses. THere's always an excuse for things you don't want to do.

Internet Librarian 2010: Faculty and Library Partnership for Learning

With Amy Buckland (McGill University) and Doris Small Helfer (Cal State Northridge), and Rebecca Jones moderating (blogging via iPad, which means my clumsy fingers will inevitably typo, so i know I'll have to come back and clean this up - forgive some clumsy typing as i get accustomed to the onscreen keyboard.

Setting up about 15 minutes prior. Lots of cardigans in the audience - it's freezing in here! Also, lots of new faces - I felt like I knew everyone at IL08, it's great to see so many new faces interested in the intersection of libraries and tech. Glad to see the projector is very viewable, bodes well for my own slides, I hope. Sauers is poised and ready with his camera, as ever. Lots of glowing apples in the audience from matchbooks, and a few matte PC laptops, but the macs are definitely outweighing pcs by a decent margin here. Also, this is a great room, the comfy and wide chairs with flip desks, very handy.

Exhibits not open for lunch, FYI, will open later. Original planned speaker accepted position at Ohiolink, so new speakers here for this reason.

How do your libraries and librarians and staff work with faculty to support student learning and achievement? What challenges do you experience?

Amy on McGill: most librarians called liaison librarians. Not separated by instruction, collection and reference, each liaison does everything for their departments. Speak in all entry level classes for the disciplines and are also attached to specific assignments for research and info lit training. Librarians have posters that go up in faculty areas so faculty know the face, have office hours in various buildings. Amy in charge lf scholarly communication, talks to faculty about rings as authors, hints to think about when sending items to print and depositing articles, speaking to them as peers since librarians are also tenure track. Also support by going in on grants with faculty to support databases, building websites for faculty. Have been doing this since 1996, early digital collections created by faculty with librarians as full partners with students also involved in the development. Gets librarians involved in the faculty's day to day. Teaching is definitely strong point, between teaching classes and one on ones, liaisons find themselves very busy. Challenge is being liaison to multiple departments, which can be daunting, especially if the areas are unrelated. Depends on the size of the department. Do they have physical offices or spaces in the departments? If library is embedded in building, they have office. Of not, they do hold additional office hours in the faculty areas. Do librarians spend more time with faculty or students? Students. Work with faculty to get in there, and then continue with contact with students during the school year, during the summer work largely with faculty to develop courses and maximize lms.

Doris at cal state: similar organization. All do collection development, liaison, reference, etc. cSI has info competency initiative stresses importance of teaching info lit skills to faculty. Embedded info lit competencies into gene Ed requirements, which has led to developing additional courses and part of learning outcomes of department classes. Reach 22k students a year through deep embedding. A lot of teaching and working closely with faculty, target classes with research papers And other research assignments. Moving traditional print resource professors to online, demonstrating that databases have back files of older information. When csu libs made faculty, department faculty not impressed. Now that they see libs have a critical body of knowledge critical to student success, libs receive different level of respect. Also through working closely with them. Now math classes also receiving library instruction in math ideas class on math applied in society, which requires a research paper. Library also embedded in the university 100 program for at risk students. How was that partnership formed? There is a component in lms to embed librarian (moved from bb and webct to moodle which is more library friendly), makes it easy for faculty to use librarian resources like tutorials. You want to be there because your students and faculty are there. May replace face to face, but more likely simply to supplement. Faculty realize that librarians know more than they do about resources and see librarians as equals and partners. Faculty nominated librarian for a teaching award, which wasn't previously seen as the work of a librarian. Faculty targeted, and emphasize importance to student outcomes.

Q: embedding librarian in moodle. In elluminate can collaborate, can be added as an instructor, easier to embed databases, tutorials, YouTube channel (message in a minute project), assessment of effectiveness of library relationships. Lynne lampert article : getting psyched about information literacy ( reference librarian 2005).

Is there an assessment component at McGill? Depends on liaison, not institutionalized. At north ridge, clicker assessment did not work at all. Student evils required since they are faculty, though, and those evils can be brought to admin as proof of helping student outcomes.

Q: is the partnership more or less formal? Is there a reporting relationship? Mcgill : Liaison faculty sit in on department meetings when the library is located in the department, but the library faculty report through the library. Faculty comments are definitely considered though, but no direct sporting through discipline departments. Northridge: similar, try to get into as many department meetings as possible. Talk to dacoity about budget cuts, faculty will kick in part of costs of cuts, input into cut decisions. Example IEEE package, a piece kicked in by engineering faculty. Relating to faculty about why hinge will be lost, not that librarians enjoy taking resources away.

Q: partnerships ply as good as competence of both parties. What about when there isn't competency or willingness? Amy: "the but that's more work for me factor" can be an issue. Faculty ask why they should care about scholarly communication, why shouldn't they just put all readings into webct, or post all their papers on their website? Issues with getting faculty to see you as a peer. Need to open your ears, handle misperceptions, highlight "the library can help you with that" factor, be very. In their face about it

Restructuring and downsizing. Northridge: streamlined quietly, didn't replace some retirees. There are certain things considered essential, but don't man desks as in the past, mostly virtual and chat and text. Be sure to make clear to faculty the impact of the library, especially when they start new programs, they need to state what the cost to the library will be, not allowed to say there is no impact or need. Especially with adding phd programs, library estimates cost to get program up and equipped and that is now required.

Title of library partner impacts how faculty see them. The Teaching Chair of the Library as opposed to Librarian. Director of libraries vs Dean of Libraries to demonstrate similar relationship at McGill. Doris: librarians now have a space for presenting at the faculty retreat, topics of interest like ereserves, video furnace for streaming video, other high interest to faculty items. Amy: campus teaching and technology fair on campus yearly, library has a booth.























































I want to ask about what happens when librarians and departmental faculty agree and want to implement a program, but higher admin is required.

Liveblogging Internet Librarian 2010, Sort Of

I came to Internet Librarian 2010 without. My laptop. The un-internet librarian, if you will. But I do have my iPad, which i brought as an experiment to see if I could do without packing a suitcase of paperbacks. As internet signal permits, I'm going to try to blog the sessions I attend this year.

Friday, October 22, 2010

Internet Librarian 2010: Tentative Schedule

Plans are, of course, subject to change, but this is my anticipated attendance schedule for Internet Librarian 2010 in Monterey. Looking forward to running into a lot of friends and colleagues, and learning a lot to bring back to Lupton Library!

Monday October 25, 2010


Opening Keynote: Adding Value to Your Community (Patricia Martin)
8:45am-9:45am

D101 – Faculty & Library Partnership for Learning
10:15 AM – 11:00 AM
Amy Buckland, eScholarship, ePublishing & Digitization Coordinator, McGill University Library
Doris Small Helfer, Chair, Technical Services, Oviatt Library, California State University Northridge

Rebecca Jones interview two practitioners about their approaches in working with faculty to support curriculum and deliver "learning". Hear how McGill liaison librarians (the bulk of our librarian staff) do instruction, how some liaise exclusively with faculty and grad students through scholarly communication and publishing initiatives, and how they partner on grants with faculty. Learn how CSU is embedding librarians into online courses in the Moodle learning management system, and more.


D102 – Libraries in a Transliterate, Technology Fluent World
11:15 AM – 12:00 PM
Bobbi L. Newman & Colleen S. Harris

The skills needed to be an active participant in today’s society are rapidly evolving. More is needed than the ability to read and write; digital literacy, media literacy, information literacy, 21st-century literacy, and other new literacies are all included in transliteracy. Newman begins the session, looking at the importance of transliteracy, the roles libraries play in educating patrons. and what we can do to ensure our staff and patrons are transliterate. Harris discusses the skills library staff must have to adapt to rapidly changing technologies and innovative implementations and how library managers can help staff develop and maintain the technical skills libraries need by using skill evaluation, development planning, peer-to-peer training, and more.

A106 – Next Gen Discovery Systems
4:15 PM – 5:00 PM
Frank Cervone, Vice Chancellor for Information Services, Purdue University Calumet
Marshall Breeding, Director for Innovative Technologies and Research, Vanderbilt University Library Technology Guides
Jeff Wisniewski, Web Services Librarian, University of Pittsburgh

What’s the real scoop on next gen interfaces? Come to this session and hear the good, bad, and ugly on how these next gen interfaces work in the real world. Our implementors pull no punches in evaluating and assessing the state of the next gen landscape of discovery system interfaces for finding what you really want.



Tuesday October 26, 2010



A201 – Fail! Learn! Share!
10:45 AM – 11:15 AM
Sarah Houghton-Jan, Kimberly Silk, Beth Gallaway, Andrew Shuping, Margaret Hazel

This panel features some of the most spectacular failures in the history of librarianship and the equally spectacular lessons learned as a result. Hear how we’ve failed in creating web portals, effecting change in our institutions, creating effective staff tools, training, getting staff buy-in, and jumping on board with tech trends just a wee bit too early. We are proud that we failed, as it means we were pushing the boundaries of the status quo. Learn from our mistakes, hear what we did wrong, and save yourself from the same spectacular FAILS!

B202 – Customer Analysis: Developing Patron Personas
11:30 AM – 12:15 PM
Jennifer Koerber

Any marketer or web designer will tell you that creating user personas is a great way to target your services, but just how do you do that? What are the steps involved, and how can we narrow the wide variety of people we serve down to 10 or so “types”? Through examples of step-by-step brainstorming and analysis, Koerber walks you through distilling anecdotal and objective information about your users into an appropriate number of patron personas. Utilize your own experience and understanding of your patrons to make tools to help you develop new programs, focus a marketing campaign, or redesign your website.

A203 – Failcamp
1:30 PM – 2:30 PM
Amy Buckland, Krista Godfrey, Jan Dawson, Char Booth

This interactive session focuses on things that we’ve tried that have failed, and what we’ve learned from the experience. We don’t often discuss our failures in libraryland, and frequently end up repeating the mistakes of our neighbors. Godfrey and Buckland discuss Second Life failures in academic libraries, Dawson talks about the failures of VoIP, and Booth looks at her experiences of using video as a chat reference tool. Bring your stories and share so that our lessons-learned knowledgebase grows!

C204 – Patron-Driven Ebook Acquisition
3:30 PM – 4:15 PM
Lisa Sibert, John Novak, Keith Powell, Holly Tomren

UC Irvine Libraries set about to develop a pilot project for patron-driven acquisition (PDA) of ebooks with the goal of saving money in the collections budget. The pilot was intended to allow ebooks to be purchased for current-year imprints as a means of replacing a portion of the traditional print approval plan acquisitions. As the various e-book provider models were investigated, and as we developed the framework within which the pilot needed to operate, we were met with seemingly insurmountable obstacles at every turn: from the publishers’ reluctance to release print and electronic books simultaneously — or at least within a specified embargo period — to the difficulty of integrating a PDA program with the print approval plan to avoid purchasing content in duplicate formats. We would like to share our experiences in the hopes that other libraries will join our efforts to convince e-book publishers and providers to make a patron-driven acquisition of ebooks program more viable for libraries which wish to replace their traditional print approval plans and better serve their user population.

Rip Van Winkle's Libraries in 2510
7:30 PM – 9:30 PM
Ernie Ingles, Erik Boekesteijn, Jaap Van de Geer, Stephen Abram

Where are libraries going, not just in 3-5 years, but in 500 years? Join our visionary panel; hear their insights then stretch your imagination to see if you can predict what info pros will be doing in 500 years, what new and exciting tools we’ll be using, programs and services we’ll be pursuing, relationships we’ll be building, and lots more. Check out the interview that sparked this program (http://www.vimeo.com/11440203) and create a video/or audio track of a song you would like to contribute to this program.

Wednesday October 27, 2010



D301 – Shifting Organizations
10:30 AM – 11:15 AM
Rebecca Jones, Jeff Trzeciak

McMaster University Library was the first Canadian university library to receive the Association of College and Research Libraries’ Excellence in Academic Libraries Award in 2008. Achieving excellence and moving into the digital, collaborative environment has, and will continue, to demand significant changes in how library staff work with students, faculty, and each other. Jones has worked with a number of public libraries in dealing with the changes in how they are working with stakeholders and the community. Some of the “shifts” that libraries are making in how they are organized is seismic, but the organization charts of today and tomorrow must be significantly different than the organizational designs of yesterday. Hear top tips and strategies for making changes in academic and public library environments to organize and shift the focus to work demanded for tomorrow’s success.

B302 – Internet Tools & Services to Enhance Learning & Inspire Participation
11:30 AM – 12:15 PM
Chad Mairn

Web 2.0 tools and services clearly have matured and are nearing ubiquity for most 21st-century computer users. They present technologies accompanied by an ever-increasing wave of information, leaving many of us overwhelmed. So, how can libraries add measurable value to what is consumed via the internet while enhancing lifelong learning and inspiring involvement in our new and fascinating “Age of Participation?” Mairn demonstrates interactively a variety of internet tools and services that can be incorporated anywhere online and/or in physical library spaces and highlights strategies to help provide more visibility to library resources. He discusses ways to help generate practical ideas for adding value, including creating useful Twitter backchannels to inspire participation before, during, and after a presentation; starting Google Waves to communicate and share ideas; having actual voice conversations with groups in social networks; sharing your desktop screen so that you can show off your library’s online tools over the internet; hosting live music concerts, gaming activities, and other library events; affixing QR (Quick Response) codes to book spines, ID badges, and doors to help guide mobile library users in your physical spaces to come visit your digital library space; and more.

D303 – Getting to Yes With Decision-Makers
1:30 PM – 2:30 PM
Frank Cervone, Rebecca Jones

Crafting an effective library strategy isn’t just about the points in your plan. In the competitive environment of our institutions, you need to know what senior administrators value and expect in order to get your plans implemented. In this presentation, learn how senior administrators look at library issues and hear some strategies for making a compelling case.

Wednesday, October 20, 2010

Nothing New Under the Sun: Fun Research Consult

I had my first research consultation in awhile today. My former Bosslady of Reference and Instruction sent a wayward English major wrestling with an advanced-level political science paper my way. The student's paper was a comparison of rhetorical techniques used by women candidates during campaigns. An interesting topic, and my old polisci-nerd self was excited.


In the course of helping the student wrestle her topic into a shape she wanted, while keeping to the recommended direction given by the course professor, I recommended that she try to stick to female candidates who ran at the same level, with similar stakes. The student noted that out of her initial list of female politicians, Condoleeza Rice hadn't had to run for anything, and so didn't have similar speeches as Palin and Clinton, and that O'Donnell was running at a completely different level.


Older librarians may well laugh, but I prodded the student. "You know, Hillary Clinton and Sarah Palin were not the only women to vie for presidential/vice-presidential honors." I got a confused look in return. "Her name escapes me, but there was a female VP candidate way back in the 80s when I was wee." (Give me a break, I was five for that election, and my polisci chops are in international relations *grin*.) Seconds later, Geraldine Ferraro on the monitor, her speech transcripts beside those of Clinton and Palin, footage of her speeches and commercials during the campaign on YouTube along with the other womens'. The student's eyes went wide as we listened to Ferraro accept the VP nomination. They grew even wider at this really fantastic doomsday commercial from the 80s campaign. And her face as Ferraro snapped back at Bush Senior during a debate for sounding patronizing...priceless.


Oh, yes, good stuff. Living in the future is awesome.


Even better was seeing a very young woman's mind churning at top speed, the surprise on her face at the knowledge that yes, this had all happened before. A woman had reached for the Vice Presidency before. The commercials all addressed the concerns of the elderly about the inadequacy of social security, the concerns of parents about health care and education, and protecting jobs. And really, not much in politics at all had changed since 1984.


Some of us take this for granted, this feeling that there is nothing new under the sun, knowing that much of what we see today is more of the same pulled forward from former threads of history. At 31, I'm young enough that it doesn't happen to me often, but when it does -- wow.


It was fun to put my reference librarian hat back on and help a student out with an interesting topic. It was thrilling to see a new young voter doing some hard thinking and connecting dots on her own.

Tuesday, October 19, 2010

Come Visit Me at A Conference: Fall 2010 Version

Finally healthy, I'm elbows-deep in e-reserves planning for next semester, planning to help my ILL librarian really hit the turbo button on ILLiad, and counting the days until WMS implementation. In addition to that, if you're on the late-fall conference circuit, I do hope you'll stop by and see me as I travel to Monterey, CA, Maryville, MO, and Atlanta, GA in these next few weeks.


For those of you going to Internet Librarian in Monterey, on Monday, October 25th, I'll be splitting the time with fantabulous librarian Bobbi L. Newman and talking about "Libraries in a Transliterate, Technology Fluent World." We're on at 11:00am, which should give you all time to recover from your hangovers. Um, I mean, from all that hard thinking you did on Sunday night. Ahem.


On Friday November 5, I'll be presenting at Brick and Click: An Academic Library Symposium. From 9:10 to 10:00am I'll be speaking about "Leveraging Technology, Improving Service: Streamlining Student Billing Procedures," and from 2:00-2:50pm I'll be presenting "Managing the Multi-generational Library." Please be sure and stop by to say hello at one (or both!) if you'll be in Maryville!


On Friday, November 12, I'll be presenting "Mapping, Managing and Improving Staff Performance in Access Services" at the 2010 Access Services Conference in Atlanta, GA. I've not been down to Atlanta in ages, so do poke me if you're around and want to talk libraries.


Safe travels to all, and I look forward to sitting in on your sessions and learning something new!

Professoriate Pending Outsource: BlackBoard to Sell Online Classes

University and college adjuncts - and the professoriate at large - should brace themselves for the next blow, and the next round of layoffs. According to the Chronicle, BlackBoard is teaming up with a for-profit to sell pre-designed online college courses.


Once online courses became all the rage to cut costs (you can pay an adjunct less, and then distribute the course shell unto infinity even once they leave, decreasing the need for actual faculty, if the organization is more interested in their pocketbook than educational outcomes), this was bound to happen eventually. I suppose we shouldn't be surprised, but I do reserve the right to be disappointed.


For now, it looks like it's directed at students who need remediation. (Who, I would think, could actually use real faculty contact instead of pre-fabbed e-learning.) We'll see how long that lasts once Blackboard sees what they can make off of it. A number of universities have already moved their gen-eds online to deal with the overenrollment and lack-of-space issue - who's to say gen-eds won't be next? And is that a problem?

Tuesday, October 12, 2010

The False Security of Technology? What Might We Be Missing?

Close friends and FriendFeeders know that I recently had my gallbladder out in early August, and was nagged by unrelnting shoulder pain afterward. My surgeon and my primary care doc bounced me back and forth, trading me out for MRIs and bloodwork until (six weeks later) I asked my PCD to feel my shoulder. He rapped on my trapezius. "Rock hard!" he declared. "It's muscular! Off to physical therapy with you." The physical therapist took the time to talk to me, ask about my symptoms, and then actually touched me, palpating the area where I said I was feeling all that pain. After I winced under her having me do various motions, and as she pressed various spots, she finally said, "This is not the ghost of your gallbladder. And yes, your muscles are tense, but that is not the source of your pain. You have," *tap* *poke* *prod* "four dislocated ribs."


I was baffled. My surgeon is a great guy, and very smart. My primary care doc is a pretty bright guy. Both of them work in the medical profession, which is the *only* area I've ever heard folks use the word "palpate" in any seriousness. They whipped out high technology MRI, exhaustive bloodwork...all of their high-tech, impersonal, shiny-shiny tools, and kept getting it wrong, when a simple hand to my back would have answered the question.


This experience leaves me wondering - as we as libraries move deeper into technology use, and as we seek to solve all of our patron's needs and desires with our tech tools, what might we be missing? What are we throwing money, technology, and intricate workflows at that really may just need a slightly older-fashioned, more personal, non-complex touch? Are we substituting "shiny" where a traditional method might be better?


I'm not trying to blaspheme - I'm as much for change and technology as anybody else, and more a fan than many. But we should be implementing it with a purpose, with an eye to the benefits and drawbacks. perhaps even with keeping in mind what very, very basic skills might rust with disuse with their implementation.

Friday, October 08, 2010

An ABD is Not an Island: Late Discoveries

Reading Leonard Cassuto's recent "Do Your Job Better" column titled Advising the Dissertation Student Who Won't Finish, I felt a familiar pang.


I'm an ABD. Ask around enough (not that it's considered polite), and you'll find a gaggle of librarians who are also ABDs. While most of us address it with a grin and a shrug, I'll admit - this has been one of my greatest shames. It tastes like failure, and failure of the most epic sort.


There were a number of reasons I left my doctoral program back in 2003. One of them was my health. Another was that I was quickly realizing that while I very much enjoyed the coursework, I did not want to spend years writing a book on the subject I was studying. As older students were on the job hunt, I was surprised to note that you had to be completely geographically flexible if you wanted a tenure-track job as a professor in political science; it was not as easy as "Oh, I'd like to live in City X; I'll just apply there." My advisor was neck-deep in his own research, since he published like gangbusters, and made it clear that this was a sink or swim sort of program, and while swimming was nice, what he really wanted of me before I completed my coursework was a workable dissertation topic. I became disillusioned when I found that my research need not connect to something practical and usable, it just needed to be done. The faculty often quoted the old dissertation adage, "Good is not good. Done is good." And those who did leave the program without the degree were never heard from again - nor spoken of.


Entering graduate school straight out of undergrad, there was a lot I didn't understand (though I *thought* I did). I entered grad school loving my subject (international relations), good at coursework, and wanting to teach it at the college level. I was unprepared for the different dynamic of graduate school (older students, many already married, the fast splintering of our incoming class), the isolation of the program, and the heavy research. Coming from a teeny liberal arts college where the faculty were heavily invested in success, indifference from faculty was actually hurtful - I had assumed at a higher level, faculty would be even more invested, which is not always the case. I had no real idea what the dissertation meant, other than that it was post-coursework and exams.


Conducting my own research now on doctoral student retention, I have been both flummoxed and surprised that my experience was not outside the norm. I'm not the only one with the scarlet A of attrition branded onto my psyche; there is a large group of perfectly capable and intelligent individuals who also started - and failed to finish - the doctorate. There's an entire literature dedicated to them. To us. And the factors are all similar: personal reasons, personal network failures, failure to mesh with faculty, problematic relationships with advisors, financial reasons, ill-preparedness for advanced research, and the list goes on. Indeed, in academic librarianship, it appears many of us come to librarianship via that ABD-route, and we often joke about it. In my own case, an older graduate student who married and followed her PhD-ed husband for his job left with her MA and went to library school, which is where I got the idea to do the same.


Looking back, I wish I had done my library science work first, it would have made a great deal of difference in my research ability. I wish I had gone into graduate school more informed. On the other hand, since leaving that program (and I had some wonderful experiences there, too), the course of my life has been interesting, and in the masters degrees I've acquired since, I've learned a lot about who I am, what I am capable of, and what I want to do.


I am currently working on my EdD in Learning & Leadership here at UTC, focusing on academic libraries and student retention. Older and wiser, I quizzed the faculty deeply, memorized the program requirements and checkpoints, and walked in with my electives planned out and two likely dissertation topics, having already reviewed the literature, and not wanting to bomb a second time. The program has a cohort design, which creates unique friendships among students, and the staff and faculty of the program have already been incredibly supportive. I feel good about this. I want this. Most of all, I know (for the most part) what I'm getting into.


I'm already in a much better position for this program, and I feel it. Ten years between doctoral attempts has made its mark, in maturity, patience, and wisdom in better evaluation of what I am capable of. The ABD still stings - some of my friends joke about it every once in awhile, and don't understand why it makes me sullen. I suppose it shouldn't - there are better/worse things to be ashamed about. Oddly enough, as a librarian, I made faculty status long before many of my colleagues in that PhD program even got close to defending or going on the job hunt, since the short MLS is considered the terminal degree, which gave me some comfort. But who am I competing against? And for goodness sake, why?


I do occasionally feel that the ABD stain leaves me in need of some sort of redemption, but I'm tired of carrying that around all the time. I have enough emotional baggage as it is; I'm going to abandon this one on the turnstile. It seems I'm the only one who really cares about it, and there are better things to spend my energy on.

Friday, October 01, 2010

Some Thoughts on Change

Change has been on my mind a lot lately. The calls for change that come out of every corner of librarianship, the calls for change we hear our library users making, and the change that occurs whether we want it or not that we have little control over - those changes caused by sharply declining budgets, natural disasters, and various other calamities.


I don't know that our profession is more or less prone to change than any others - I'm inclined to say more, for the simple fact that as technology providers and material distributors regardless of format, we probably see more than average, and also have to plan for three jumps ahead.


Here at the UTC Library, we are full up on change. We're still in-process with implementing WMS as our new library system. We are also awaiting word on what the WMS course reserves module will look like. We're planning for a new building, including the nitty gritty details of what speakers go where, where we want wiring, how we'll be handling laptops, and more. And all of this work-change, without even mentioning what library folks deal with at home when they take their librarian hats off (which for us include new babies, kids just entering high school, health issues, recent moves, and more).


Making major changes in the abstract, while a worthwhile exercise (particularly when it comes to planning for time, resources, dataflow and workflows) does not mean you can plan for every eventuality. I have been surprised at discovering things that we thought were obvious that fell off plans, and things that were un-obvious being major players. I've learned more about building layout and architecture, local holdings records, display issues, and the interplay of library data in general than I ever thought I would have cause to deal with.


I discovered some things that probably should have been obvious, but were not. For instance, that you cannot plan for every eventuality. That even when combing new systems for problems, you are bound to miss something. I am not surprised that six heads are better than one when tackling issues, but I have been surprised at *how much better* those many minds are at pulling a thing apart and identifying important pieces. I've found that while we advocate change, and - in the best cases - are willing to implement it, sometimes we forget how utterly exhausting it can be. I've found that in some cases a few problems may be better than one, because at least you can give your brain a break by moving onto something new for a bit. Good humor and genuine collegiality can alleviate tempers and soften a multitude of sins. Honesty can be both uncomfortable and productive. Transparency and conscious information exchange can nip mistrust and resentment in the bud. Some questions don't have easy - or satisfying - answers.


The change we've been dealing with at work has been an exercise in personal growth for me. My colleagues seem very good at this sort of thing - whether it is because they are uniquely suited to this sort of merry upheaval, because they have the wisdom of more professional years than I do, because we mesh well as a team with our various personalities, or some combination thereof, I do not know. In any case, I'm grateful to be able to learn from them, express my frustrations with them, and find solutions to thorny issues knowing we may not always agree, but we all have the same goals in mind. Those common goals give personality clashes, differing opinions and the occasional grumpiness more of a generous family feeling than the workplace stumbling blocks they could otherwise be.


Some days I go home weary in my bones, and others I go home energized and scratching out ideas into the late hours, with the dog left wondering when I will mentally come home from work. In all cases, though, working here, I am happy to come to work in the morning (though not, usually, to see morning itself). This makes all the difference for me - I can handle tsunami upheavals of radical change as long as I feel I have a supportive workplace based on real teamwork, honesty, and common goals. As a manager, this gives me something to chew on as I consider how to build and maintain that sort of feeling for my own staff.