tag:blogger.com,1999:blog-30753983.post88463693396284379..comments2023-09-30T03:37:30.315-04:00Comments on Guardienne of the Tomes: SkyRiver & III Suing OCLC: Traditional (Read: Broken) ILS Vendors are Pissedwarmaidenhttp://www.blogger.com/profile/08391769344411207864noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-30753983.post-48944825764122526622010-08-02T21:05:48.485-04:002010-08-02T21:05:48.485-04:00I don't disagree with most of your assertions,...I don't disagree with most of your assertions, but you're conflating -- purposefully, I think, and to your and our discredit -- issues of law and customer service. <br /><br />Of course III products suck. All the ILS vendors' products suck, some in their own special ways and mostly in all the same ways. <br /><br />However, "Yeah, but their products suck, and our product sucks less!" isn't a legal defense. The issue is about the legality of business practices, not product quality.<br /><br />If III sucks, people can walk away from their products -- just as you've chosen a competitor in the marketplace, OCLC. If III (or anyone in the library space) is being unlawful, well, then sue the crap out of them. You'd hear me applauding three states away. <br /><br />But If OCLC is abusing either their non-profit status or their (legally-acquired) monopoly, they should be slapped upside the head to the extent outlined by the law. It has nothing to do with customer service or how good a product can compete <i>on a level playing field</i>, and everything to do with claims about illegal business activity on the part of OCLC.Bhttps://www.blogger.com/profile/17747522573796743269noreply@blogger.com