Guardienne of the Tomes

Access 2018 Conference User Experience (UX) at McGill: Case Studies in Applied User Research Ekaterina Grguric User experience is primary role, also supports website and service design. Serves as consultant within library as well as with others doing user research in context of specific services, also trains on best research practices. UX as concept and methods are not new at McGill, because UX shares a toolkit with assessment, communications, etc. UX as operational and UX as project based. Notion of ongoing service improvement. Doesn't seek REB/IRB for most projects so can quickly set up usability. (REB doesn't inherently make something ethical, remember.) Toolbox model of UX - sum of many methods. Can ease, simplify, clarify, build consensus around an approach. Provide a check for assumptions we may or may not be aware of. Bringing UX doesn't have to be expensive. Not listed to before/after a project lifecycle, UX methodologies can be brought in at many stages. Trad...

Ruthless Prioritization (Track D, Management Tips and Practices) Rebecca Jones Whats's in it for them (WIIFT)? WIIFM (What's in it for me)? See  Manifesto of Ruthless Prioritization Manifesto of Ruthless Prioritization: Prioritization "means falling in love with the organization's mission" and "Ruthless prioritization means having the discipline to solve the big, really hard problem rather than being seduced by all the small, easier problems." Mission: Libraries were created to help people to solve a problem, make a decision, or learn something new. Leaders are not supposed to encourage people. They are supposed to build encouraging environments for their people to work in. (paraphrase of Rebecca Jones) Return on investment: what value for customers i being created? How much time will this take? Estimate a return on investment in terms of your missions for each project. Constraints and dependencies. Whats needs to happen first to allow proje...