Showing posts from February, 2010

Books Read, February 2010

Not nearly as much damage done as January's list...

Under the Dome by Stephen King
Shutter Island by Dennis Lehane
Relentless by Dean Koontz
Sizzle by Julie Garwood
Cloud Watcher by Lilith Saintcrow
A Tale of Two Gardens: Poems from India 1952-1995 by Octavio Paz
The Spirit Level by Seamus Heaney
The Last White Knight by Tami Hoag
The Scripture of the Golden Eternity by Jack Kerouac
Days We Are Given: Poems by Alice D’Alessio
Beyond the Highland Mist by Karen Marie Moning

Today's Object Lesson in Customer Service and Management

Object Lessonn.
1. a convincing demonstration of some principle or ideal
2. (Social Science / Education) (esp formerly) a lesson in which a material object forms the basis of the teaching and is available to be inspected
(from The Free Dictionary)

The short story: I am moving in May, and finally decided to get a bank account that's local, since I've been out-of-state banking since I left Kentucky in 2007. This, of course, meant that that I've had to change all of my autodrafts to the new checking account. Not a big deal, right? Well, only kind of right. Apparently Regions Bank is still in the Dark Ages. To change your autodraft for an auto loan, you have to call. Then they mail you a form. Then you mail it back. Then it takes them up to 16 days to change your info. (Ernk - how come it only takes Progressive two days after I change it all myself online?)
Back to the lesson. I called Regions on February 8th to get the account switch done. They said the fax would arrive in 24-48 h…