ASIST 2017 Panel: Trust and Information Ethics
Trust and Information Ethics Panel Patient Portals and Human Values Rachel N. Simons, Kenneth R. Fleischmann, Yan Zhang, Bo Xie (UT Austin) Increased adoption of patient portals spurred by pressure from government and insurance companies. Usability cited for lack of patient adoption. UX usually focuses on tasks and requirements, not how values interact with UX. Online tech that requires patient to have access to technology and have online access. Portals usually tethered to health care institutions's existing EHR. Belief that easier access can better engage patients to manage own health. They don't use interactive functions, only log in once. Human values and ICT. Fleischmann et al 2015 ID six salient values. Their approach to deductive content analysis of user studies. Systematic literature search of user studies of patient portals. 52 articles 2005-2015 all user studies of patient UX with portals, not physician studies, not aggregations. Privacy, security, confidentia...